⚠️ TEMPLATE — OWNER/LEGAL REVIEW REQUIRED BEFORE LAUNCH. This is a working draft. All bracketed sections must be completed and reviewed by qualified legal counsel before the site goes live.

Legal

Privacy Policy

Last updated: May 2026

PenguinPro Cleaning (“we,” “us,” or “our”) operates the website penguinproclean.com and the associated booking and communication services. This Privacy Policy explains how we collect, use, and protect information about you when you visit our site or book a cleaning service.

[CONFIRM — Entity/Jurisdiction]:Before publishing, confirm the legal entity name (e.g., “PenguinPro Cleaning LLC”), state of incorporation or operation (Georgia), and whether any state-specific privacy law requirements apply as of your launch date.

1. Information we collect

We collect information you provide directly, including:

Booking information: name, email address, phone number, home address (for cleaning), preferred service date, and home details (size, service type).
Payment information: billing details processed via Stripe. We do not store full card numbers — Stripe handles all payment processing and card storage under PCI-DSS compliance.
Contact inquiries: messages submitted through the contact form.
Referrals: name and email of referred friends, if you use our referral program.

We also collect information automatically:

Usage data: pages viewed, time on site, referring URL, browser type — collected via Google Analytics 4 (GA4). No personally identifiable information is passed to GA4.
Cookies: session and analytics cookies. See Section 6.

2. How we use your information

To schedule, confirm, and fulfill cleaning appointments.
To process payments via Stripe.
To send booking confirmations, appointment reminders, and post-service follow-ups via email and SMS (Twilio).
To send a satisfaction survey and, if you opt in, a Google review request after your cleaning.
To administer the referral program and issue account credits.
To respond to inquiries submitted through the contact form.
To analyze site usage and improve our website (aggregated, non-personal GA4 data).
To comply with legal obligations and protect our rights and property.

We do not sell your personal information to third parties.

3. Third-party services

We use the following third-party services that may process your data:

Stripe — payment processing. Card data is stored by Stripe, not us. Stripe Privacy Policy.
Supabase — the database that stores your booking and account details (name, contact info, address, and appointment history). Supabase Privacy Policy.
Resend — transactional email (booking confirmations and receipts). Your email address is used only to send appointment-related messages. Resend Privacy Policy.
Twilio — SMS reminders and notifications. Your phone number is used only to deliver appointment-related messages.
Google Analytics 4 — website analytics via cookies. No PII is passed. Google Privacy Policy.
CallRail — call tracking. Calls to our phone number may be tracked for marketing attribution.

4. Data retention

[CONFIRM — Retention periods]: Define how long you keep booking records, contact form submissions, and payment records before publishing.

We retain your personal information for as long as needed to provide our services and comply with our legal obligations. You may request deletion of your information by contacting us (see Section 7).

5. Data security

We use HTTPS encryption for all data in transit. Payment data is handled by Stripe (PCI-DSS compliant). We take reasonable precautions to protect your information, but no internet transmission is 100% secure.

6. Cookies

Essential cookies: required for the site to function (e.g., booking session state).
Analytics cookies (GA4): help us understand site traffic in aggregate. You can opt out via the Google Analytics opt-out browser add-on.

[CONFIRM — Cookie consent banner]: If you serve visitors from the EU or California, a cookie consent mechanism may be legally required. Confirm with counsel before launch.

7. Your rights and choices

You may:

Request access to the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your information (subject to any legal retention obligations).
Opt out of SMS messages by replying STOP to any text we send.
Opt out of marketing emails via the unsubscribe link in any email.

To exercise these rights, email us at [email protected].

8. Children’s privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated by updating the “Last updated” date at the top of this page. Continued use of our services after a change constitutes acceptance of the updated policy.

10. Contact us

PenguinPro Cleaning
Savannah, Georgia
[email protected]
(912) 742-9643